The Challenge
Every day, someone, somewhere in your organization finds a new answer to a new problem. Many companies struggle with how to capture this information and share it with the rest of the team. Companies have people talking to customers every day, but don’t always have an easy way to share the results of these interactions. Many times information is shared amongst individual teams. But often it is not shared across all the teams that touch the customer.
For example, Professional Services implementation teams often increase product effectiveness by considering variables in the customer’s environment. However, that acquired knowledge is not often shared to benefit other teams who may encounter the same customer situation. The information obtained may prove to be invaluable when interacting with this customer or future customers with similar environments. Unfortunately, many companies do not have reliable processes to share this valuable data outside of their professional services organization. Or even between Professional Services teams.
Our Solution and Approach to Effective Knowledge Management (KM)
RTM Consulting can help assess your needs, architect a solution and help you implement the Knowledge Management support required to improve the efficiency and effectiveness of your professional and consulting services teams, and provide world class service to your customers.
Assessment
Are you struggling with capturing and making valuable information easily available and reusable to others in the organization? Are you having trouble getting everyone to participate in knowledge management? Have you tried to implement knowledge management with less than enviable results? For professional services and consulting teams, knowledge management is a proven discipline with the ability to streamline your business, improve competitiveness and become a critical element of any good business continuity plan. We can help by assessing your knowledge practice, comparing and contrasting your practices and results to benchmark competition, and recommending a proven strategy for making knowledge management work for your services organization.
Design and Implementation
Building the right KM solution for your organization requires 1) deep experience with KM methodology and implementation approaches; 2) professional and consulting services domain experience; 3) enabling technology support experience; 4) knowledge of how KM can and should be part of an enterprise wide KM capability. Since RTM Consulting has expertise across all the services disciplines (professional, consulting, support and education) we bring a comprehensive approach to help you design, build and implement a customized KM solution for your business.
KM Enabling Technology
RTM Consulting’s Knowledge Management Automation Tools Practice provides a full life-cycle of consulting services to define requirements, select and support implementation of the the appropriate enabling technology and align operational processes and user adoption with the technology to achieve maximum benefit in the shortest period of time.
RTM Consulting works with its clients on:
- Automation Business Case Development
- Process Re-Engineering
- Automation Tool Use Optimization (deployment of processes)
- Implementation Support
- Business and Technical Architectures
RTM Consulting’s position in the professional services industry provides an extensive experience base with a wide variety of Knowledge Management tools as well as an objective third party assessment of what is right for your business. For a downloadable brochure about our Knowledge Management Automation Tools Practice, click here.
Training
Like any new process implementation, training of personnel is key. RTM Consulting can deliver proven training to help your services personnel embrace and achieve the full value of real Knowledge Management. We can customize and deliver training that utilizes both your tools and workflow best practices.
Summary
Our Knowledge Management practice can review your KM processes and tools, make recommendations for improvement and drive these initiatives to completion. RTM Consulting will assess your environment versus our proven framework that will help you deliver services required to build loyalty and grow revenue at the lowest possible cost.
Contact RTM Consulting to gain access to our insights and experience with this critical aspect of running your business. For a downloadable brochure about our Knowledge Management Services Practice, click here.