The RTM Consulting Training Difference
Our decades of experience in the services industry has helped us formulate curriculums, processes and approaches to address the skills development needs of service delivery practitioners where we have observed other offerings have fallen short. Simply put, we offer practical training that your team can put into practice fast!
Expert services content developed by real services leaders and practitioners in your industry
- Our focus is to develop ‘practical skills’ – skills you can use the very next day
- Our courses are developed and taught by people who have “been there, done that”
Experiential learning
- We strongly believe in reinforced learning – that’s why we use interactive role-playing case studies
- We design case studies to drive interaction and allow participants to practice what they are learning
- We offer continuous learning sessions to drive adoption and help make behavioral changes stick
- We also offer mentoring services for individualized training if needed or preferred
Full life-cycle training to maximize your training ROI
- Our curriculum can be tailored to address your team’s skills development needs
- Training can be delivered in the most effective venue possible for your team: in a traditional classroom, virtually over the web with a live RTMC instructor, on-demand, or a combination
- Where appropriate or requested, RTM Consulting can provide certificates of completion or digital badges to signify achievement
- We also have the ability to develop pre/post-learning assessments and post-course testing