About Our Training Solutions
At RTM Consulting, we specialize in helping services organizations get better at what they do. Our training practice takes this concept down to the delivery practitioner level. Regardless of title, seniority, or position, our mission is to equip anyone in a client-facing role develop the consultative soft skills they need in order to have more effective interactions with your clients.
If you think about it, when your delivery practitioners are deployed in the field, they are not simply performing technical tasks. Rather, they are: 1) the face of your company to the end client, responsible for delivering the value associated with your solution; 2) your organization’s eyes and ears into new opportunities for your company; and 3) creating a lasting impression (good or bad) in the minds of current and future buyers. Therefore, every interaction matters, and delivery practitioners must be properly equipped to engage with client stakeholders at all levels, build and cultivate relationships, communicate effectively, manage scope creep, effectively handle complaints and issues, and identify new opportunities – the consultative soft skills every delivery practitioner needs.
Our Approach 
– PS University
To be successful in Professional Services today, delivery practitioners must master a blend of consultative soft skills, analytical abilities, and adaptability to thrive in a rapidly evolving, client-centric landscape. With the rise of AI and automation, consultative soft skills like active listening, empathy, emotional intelligence, and problem-solving, are increasingly essential. Without these skills, PSOs run the risk of their delivery team falling behind.
Leveraging RTM Consulting’s expertise in helping services organizations better serve their customers through practical consultative soft skills development, our curriculum is designed to empower participants with the interpersonal and analytical skills needed to drive client engagement, foster trust, and deliver value – key ingredients for sustainable, future-proof success. Through a blend of practical instruction and experiential learning, participants gain hands-on experience, applying and practicing tools and techniques contextualized to a client-facing services environment. Simply put – we teach how to apply practical consultative skills when serving a client.
Training is most impactful when it resonates with students. Our modular programs can be delivered in a traditional classroom, virtually with a live instructor, or on-demand via pre-recorded learning modules hosted in our LMS. Our clients often pair our learning modules with interactive case study exercises, tailored to their project and client scenarios, to allow their team to role-play and practice what they have learned in real-life situations – the practical application to drive behavior changes and help them stick.
Signature Programs
- Technologist to Consultant – Our most popular training program is your interactive, turn-key solution to enhance the consultative soft skills of technologists (and other delivery practitioners) to complement their product, business, and technical knowledge. The program includes pre-requisite study material, learning modules, and interactive case studies to drive adoption and make behavioral changes stick. Contact us to learn more!
- Next Gen Consulting – With the rise of AI and automation, consultative soft skills like active listening, empathy, emotional intelligence, and problem-solving, are increasingly essential to a successful future in Professional Services. Our newest program, Next Gen Consulting, is designed to future-proof delivery teams by empowering them with the interpersonal and analytical skills needed to drive client engagement, foster trust, and deliver value in an ever-evolving consulting landscape. Contact us to learn more!
- Resource Management Certified Professional® (RMCP) – This first-of-its-kind professional certification program is specifically designed for resource managers, promoting and supporting competency development for resource management (RM) professionals. Certification demonstrates a level of proficiency in RM theory and application, and a commitment to professional development and a career in RM. Additionally, the RMCP® program provides access to valuable thought leadership, best practices, networks and resources to help RM professionals better manage human capital productivity and utilization. Contact us to learn more!
- Good to Great Project Management – Featuring a curriculum geared specifically at the development of practical project management and soft skills your PMs need to be successful; this interactive, turn-key solution is designed to elevate the performance of your PMs from good to great. The program includes pre-requisite study material, learning modules, and interactive case studies to drive adoption and make behavioral changes stick. Contact us to learn more!
- Specialized Consulting and Professional Services Training – While developing consultative soft skills is at the heart of what we do, we know the Professional Services space. That led us to create a series of on-demand training courses in specific areas. From SOW writing to resource management to delivery leadership, we have a robust on-demand training portfolio. Check out our training catalog to learn more!