PS Business Optimization Case Study (Ventraq)

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Ventraq

Ventraq Leverages RTM Consulting’s Unique PSO-in-aBox to achieve More Efficient and Effective Professional Services Operations and Fuel Growth

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Client Situation

Ventraq was experiencing significant growth and demand for its software solutions, particularly in the enterprise space. This growth also drove increased demand for deeper and more complex services engagements, and made efficient, effective Professional Services operations critical to the company’s continued success, and the growth and stability of its revenue streams.

The Solution

Ventraq selected RTM Consulting to build and operate its Professional Services Operations (PSO) in order to:

  • Rapidly develop and deploy the management, resources, culture, and best-practices needed to meet increasing demand.
  • Enhance the quality of services delivery while continuing to provide world-class services and support to their existing global tier 1 client base.
  • Expand their capabilities and establish the appropriate methodologies, infrastructure, and back-office support processes needed to support ongoing growth.

The Result

With RTM Consulting’s unique PSO-in-a-Box solution in place, Ventraq was able to rapidly develop and deploy the people, processes, and technologies needed to take their services operations to the next level.

  • Rapid expansion of PS and resource deployment capabilities to support improved customer satisfaction and expansion of business at key accounts.
  • Clearly defined processes for client / project management and resource management that are helping drive improved performance across the portfolio.
  • Re-dedication of product architects and engineers to the product – laying the groundwork for future company growth.

RTM Consulting has over 100 years combined strategy and operational experience. We serve over 100 clients world wide, providing consulting, training, mentoring, and staffing services as well. Our focus is to launch, design, implement, and support transformative outcomes by providing guidance, leadership, and innovative frameworks to deliver proven and timely results.