The RTM Consulting Training Difference
RTM Consulting offers customized training programs developed by experienced practitioners in the services industry. With over 100 years of strategy and operational leadership experience for clients worldwide, RTM Consulting delivers full life-cycle customized training to maximize your training ROI. Decades of experience in the services industry has helped us formulate curriculums, processes and approaches to address the skills development needs of services operators where we have observed other offerings have fallen short. In a nutshell, we offer practical training that your personnel can put into practice fast! Click here for a downloadable Training Catalog and learn more about RTM Consulting’s high impact training for services personnel.
Professional Services Excellence Program
The Challenge
High performing Professional Services organizations must focus on efficiency and excellence in delivery when expanding the skill sets of their team in order to be competitive and remain high performing. Most PSOs establish a training budget as part of their annual operating plan and allocate hours for each employee to attend training throughout the year. Many, however, fail to create a plan for how to utilize their training budget or create roadmaps for employees to see what key skills they need to develop. This leads to a reactive model where managers often wait until they see problems in their team and use that as the basis for establishing the need for training – which results in an event-based approach to learning and development.
The most effective PSOs take a different approach. They recognize that skills development cannot be done in the margins and view training as a strategic initiative that requires thoughtful planning vs. a one-time event. They foster a culture of continuous learning and align learning and development with the role and career progression of their employees.
The Solution
RTM Consulting has developed an innovative training program that addresses the ongoing learning and development needs of PS organizations while saving both time and money. Professional Services Excellence is an annual membership program dedicated to the continuous learning and development of PS Professionals.
- PSE supports a programmatic approach to skills development in key skill areas such as: consultative and client interaction capabilities, scalable operations skills including project and resource management, outcome-focused services marketing and sales capabilities, and outcome focused solutions delivery skills.
- PSE provides the framework, training and necessary measurements practitioners and PSOs need.
- Training curriculum is designed for professional services professionals by professional services experts and covers all resources in the organization – consultants, project managers, operations managers, resource managers, services sales and marketing, professional services leaders and delivery managers.
The PSE Process
Skills Development can’t be done in the margins. It is a strategic initiative that requires thoughtful planning. The four steps below ensure strong consultative and client interaction capabilities, scalable operations skills including project and resource management, outcome focused services marketing and sales capabilities, and outcome focused solutions delivery skills.
Contact RTM Consulting to discuss implementing the Professional Services Excellence program in your organization.