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      Our tag line says it all – we help service organizations get better at what they do! With over 14 years of deep expertise in resource, workforce, and project management, service business optimization, digital transformation, and skills development, our passion is helping project-based service providers deliver better business outcomes and customer success for their clients.
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- - - Self-Assessment Guide for Resource Management
      This complimentary guide is intended as a self-assessment tool for companies that want to better understand how their execution of resource management processes are contributing to or inhibiting the bottom line. This guide also provides context and assessment ideas for other operational implications of resource management.
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- - - Training for Consulting and Professional Services
      High performing Consulting and Professional Services Organizations recognize that skills development cannot be done in the margins and view training as a strategic initiative that requires thoughtful planning vs. a onetime event. RTM Consulting specializes in turn-key training programs designed to help elevate the performance of service delivery practitioners.
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- - - PSA Consulting Case Study
      RTM Consulting assists Bentley Systems in driving greater value from its PSA investment for continued improvements in billable utilization and project profitability.
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- - - Resource Utilization Calculator
      A 5% improvement in utilization, to a 100 person services organization, can generate a $1M – $2M annual improvement to your bottom line profitability. See how improving utilization can enhance your business performance!
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First Call Resolution QuickStart

First Call Resolution (FCR) performance is a leading indicator for customer satisfaction and operations performance[…]

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Posted by Thomas / August 16, 2015 / 0Comments / Tagged with customer experience, customer satisfaction, operations performance / Posted in Organizational Change, Process Improvement, Support/Field Services, Uncategorized

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Why RTM Consulting?

We Help Services Organizations Get Better At What They Do – learn more

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About Us

RTM Consulting, a Belcan Company, provides advisory services to tech companies and other industries, helping them produce better business outcomes and a superior customer experience from human capital intensive services.

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10151 Carver Road
Cincinnati, OH 45242
866-622-7118
info@rtmconsulting.net

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