Our mission is to help services organizations get better at what they do. A significant[…]
Read More
Our mission is to help services organizations get better at what they do. A significant[…]
For every service delivery organization, the delivery staff is the single largest cost line item[…]
Time, money and effort is spent training project managers on methodologies (Agile, Scrum, Waterfall). But[…]
If you follow this blog you already know how important it is for your services[…]
Join RTM Consulting for a live webcast Tuesday, February 16 at 9 AM PST /[…]
Today’s challenging environment makes running a services business highly dependent upon having lean and proven[…]
Let’s face it, employee satisfaction, customer satisfaction, and cost per resolution are all interrelated. In[…]
Consulting Soft Skills Development Workshop February 3, 10, & 17 Service organizations in technology companies[…]
Importance of an SOW When you start a project with clear expectations, that project is[…]
There are many aspects to developing an effective resource management ‘ecosystem’. This post deals with[…]