Information is power! Ever hear that expression? Some things really don’t change. Today that expression[…]
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The Data-Driven Contact Center
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How do you create and execute a dynamic customer service process?
Assuming the existence of a well thought out customer service strategy and process, what then[…]
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Does the Contact Center Solution to Improving the Customer Experience Lie in the Cloud?
No subject seems to have garnered more industry attention today than how to drive a[…]
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