We recently assisted a software development company to deploy a centralized resource management office and drive improvements in project forecasting and resourcing. Informatica’s growing, geographically dispersed professional services organization was facing new and increasing demands servicing the implementation needs of its diverse product portfolio. The reorganization of its Professional Services group created a focus on key client growth while deepening delivery focus. They engaged us to assist in architecting and deploying a centralized RMO including:
- A rapid assessment to baseline current situation and establish a framework for measuring impact
- Leveraging our Just-in-Time Resourcing® solution to define all dimensions of the future state PMO
- Establishing the RMO organizational design, structure, and size
- Defining a governance framework
- Building and executing the work plan
By leveraging our resource management expertise, Informatica quickly deployed a centralized RMO and is achieving more consistent and predictable resource utilization and has seen improvements in forecast visibility and accuracy including:
- Time needed to staff projects improved from over 4 weeks to 1-2 weeks
- Previously regional managers led all staffing activity, now time involved in project staffing has been reduced by 75%
- Improved reliability of the forecast view from 30 days to 120 days
- Consistently achieving utilization targets and manage high-burn, over-allocation of high value resources
Click here to read more about the challenges faced, along with the results they were able to achieve.