RTM Consulting

About Our Training Solutions

At RTM Consulting, we specialize in helping services organizations get better at what they do.  Our training practice takes this concept down to the delivery practitioner level.  Regardless of title, seniority, or position, our mission is to equip anyone in a client-facing role with the consultative soft skills they need in order to have more effective interactions with your clients.

If you think about it, when your delivery practitioners are deployed in the field, they are not simply performing technical tasks. Rather, they are:  1) the face of your company to the end client, responsible for delivering the value associated with your solution; 2) your organization’s eyes and ears into new opportunities for your company; and 3) creating a lasting impression (good or bad) in the minds of current and future buyers.  Therefore, every interaction matters, and delivery practitioners must be properly equipped to engage with client stakeholders at all levels, build and cultivate relationships, communicate effectively, manage scope creep, effectively handle complaints and issues, and identify new opportunities – the consultative soft skills every delivery practitioner needs.

Our Approach – PS University

Training is most impactful when it resonates with students.  PS University is our brand of training that features tools, techniques, concepts, discussions, and activities designed by PS experts to specifically apply to a consulting and professional services audience.

Our modular consultative soft skills curriculum can be delivered in a traditional classroom, virtually with a live instructor, or on-demand via pre-recorded learning modules hosted in our LMS.  Our clients often pair our learning modules with interactive case study exercises, tailored to their project and client scenarios, to allow their team to role-play and practice what they have learned in real-life situations – the practical application to drive behavior changes and help them stick.

What We Teach

Our curriculum is designed to support the development of the consultative soft skills delivery practitioners need to be most effective in today’s consulting and professional services environment, including improving the ability to:

• Build and manage client relationships – trusted advisor relationships
• Communicate more effectively – being a better active listener, understanding how to deliver good news vs bad news, how to tailor your message to the audience with the right amount of detail, being able to run more effective calls and meetings
• Ask critical questions, develop solution options, and handle objections to ultimately lead the client in the right direction
• Identify and respond to situations in a positive manner – in general, and when dealing with risks, issues, and scope management challenges
• Understand what value is, what it means to deliver value to customers, and how to communicate value to them
• Identify opportunities to upsell/cross-sell company products and services

Signature Programs

1. Technologist to Consultant – Our most popular training program is your interactive, turn-key solution to enhance the consultative soft skills of technologists (and other delivery practitioners) to complement their product, business, and technical knowledge. The program includes pre-requisite study material, learning modules, and interactive case studies to drive adoption and make behavioral changes stick. Contact us to learn more!
2. Good to Great Project Management – Featuring a consultative soft skills curriculum geared specifically to program and project managers, this interactive, turn-key solution is designed to elevate the performance of your project managers from good to great. The program includes pre-requisite study material, learning modules, and interactive case studies to drive adoption and make behavioral changes stick. Contact us to learn more!
3. Specialized Consulting and Professional Services Training – While developing consultative soft skills is at the heart of what we do, we know the Consulting and Professional Services space. That led us to create a series of on-demand training courses in specific areas.  From SOW writing to resource management to delivery leadership, we have a robust on-demand training portfolio.  Check out our training catalog to learn more!