Ryan Childers
Partner and Practice Leader, Consulting
RMI Managing Director
Ryan Childers is the Consulting Practice Leader for RTM Consulting. With 20 years of experience in PS strategy, operations, delivery, and management in technology services, Ryan has a proven track record of helping services organizations drive operational improvements and develop the consultative skills of their delivery teams. He has specific expertise in PS strategy, global resource management (GRM), Just-in-Time-Resourcing®, and developing delivery methodologies.
Ryan also serves as the Managing Director of the Resource Management Institute (RMI). With specific expertise in Global Resource Management, Ryan was an early adopter and implementer of the Just-in-Time Resourcing® brand of human capital management solutions. His passion for the resource management discipline is central to his role leading this important industry institute.
Prior to joining RTM Consulting, Ryan spent several years at Ontario Systems (now Finvi), where he held leadership positions in Professional Services and corporate strategy. While at Ontario Systems, Ryan implemented operational best practices, delivery methodologies and the balanced scorecard management system. He also led teams responsible for enterprise software implementations, training development and delivery, custom development and managed services. His professional experience also includes working in systems deployment at Accenture. Ryan holds an MS in Information and Communication Sciences and BS in Management from Ball State University.
Wade Little
Partner and Practice Leader, Technology
Wade Little is the Technology Practice Leader for RTM Consulting. Wade has a proven track record of helping organizations solve business problems using technology and has extensive experience in IT strategy, project and program management and technology implementations.
Wade joins RTM Consulting from MicroStrategy where he was Senior Director of IT and Enterprise Project Management Office. At MicroStrategy, he helped transform and modernize the business application infrastructure to cloud-based applications, enabling a more nimble and agile IT service. He led numerous projects including SalesForce CRM, Eloqua Marketing Automation, Kimble PSA, Cornerstone LMS, Xactly Variable Compensation, SmartRecruiters, and a variety of other projects. Prior to MicroStrategy, Wade was the Director of IT Strategy for NII Holdings where he developed the IT strategy for a >$100M finance transformation initiative.
His professional experience also includes program management and consulting roles at IBM, PwC, Ernst & Young and EDS. Here, Wade led a number of strategic technology programs and projects focused on revenue and profit contribution. Wade holds an MS in Management of Information Technology from the McIntire School of Commerce at the University of Virginia, and a BS in Quantitative Business Analysis from Louisiana State University.
Nick Cochran
Practice Leader, Training
Nick Cochran is the Training Practice Leader for RTM Consulting. He has extensive experience in services strategy, operations, resource management, services leadership, and training development and delivery. Passionate about cultivating talent, fostering collaboration, building relationships, and delivering impactful training, he is dedicated to helping services organizations enhance the skills and effectiveness of their teams.
Prior to joining RTM Consulting, Nick held Professional Services leadership roles at Zinc Partners and Ontario Systems, where he oversaw professional services engagements, optimized resource management processes, managed services operations, built and managed high-performing teams, and collaborated across the organization to drive process improvement and talent development.
Nick holds an MBA and a BA in Business Management and Finance from Anderson University.
Russell Reynolds
Practice Leader, Field and Support Services
Russ Reynolds is the Practice Leader for Field and Support Services for RTM Consulting. Russ has a broad range of field and support services experiences in executive leadership roles; operational leadership roles; consultant roles; and global resource management roles. Russ specializes in end-to-end customer experience, with focus on customer contact, dispatch and order management, field service support and delivery, knowledge management, “shift left” concepts, and operations/IT collaboration.
Prior to joining RTM Consulting and assuming his current role, Russ was the Director, Customer Support at Black Hills Energy. In this role, Russ initiated a strategy to enhance field service delivery and utilize technology, to streamline the order management process end to end. He also was an early adopter of measuring customer effort in the customer contact center. Previous to that, Russ was VP, North American Customer Support at Xerox Corporation. In this role Russ initiated many innovative improvements in the areas of call quality; problem management; resource management; virtual operations and work teams; “shift left” service delivery strategies; end-to-end service delivery management; and creative outsource partnering strategies. Russ also gained broad experiences in field services leadership while at Xerox.
Russ has been a speaker at many industry conferences, and maintains membership in a variety of industry organizations.